ברוכים הבאים לאוצר יוקרה
גלו תכשיטי זהב 18K אותנטיים מיצרנים ישראליים מובילים
קולקציה מוקפדת • תשלום מאובטח • משלוח עולמי

Returns & Refunds Policy

30-Day Money-Back Guarantee - Shop with Complete Confidence

30-Day Money-Back Guarantee

We stand behind the quality and authenticity of every piece we sell. If you're not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund - no questions asked.

Your satisfaction is our top priority. We understand that buying luxury jewelry online requires trust, and we're committed to making your experience risk-free. Whether the piece doesn't match your expectations, the size isn't right, or you simply change your mind, we make returns simple and hassle-free.

How to Return an Item

1

Contact Us

Email our customer service team at [email protected] or use the "Request Return" button in your account's order history. Include your order number and reason for return (optional).

2

Receive Return Authorization

Within 24 hours, you'll receive a Return Authorization (RA) number and a prepaid return shipping label via email. Keep your RA number for tracking purposes.

3

Pack Your Item

Carefully pack the item in its original packaging (if available) with all certificates, documentation, and accessories. Use the prepaid shipping label we provided.

4

Ship Your Return

Drop off your package at any authorized shipping location (DHL, FedEx, or local post office). Keep your tracking number for your records.

5

Receive Your Refund

Once we receive and inspect your return (typically 2-3 business days after arrival), we'll process your refund. Refunds are issued to your original payment method within 5-7 business days.

Return Eligibility

Items Eligible for Return:

  • • Unworn jewelry in original condition
  • • Items with all original tags, certificates, and packaging
  • • Non-engraved, non-customized pieces
  • • Items returned within 30 days of delivery

Items NOT Eligible for Return:

  • • Custom-made or personalized jewelry (engraved, resized, or made-to-order)
  • • Pierced earrings (for hygiene reasons)
  • • Items showing signs of wear, damage, or alteration
  • • Items without original certificates or documentation
  • • Items returned after the 30-day return window

Note: Custom items may be eligible for exchange or store credit on a case-by-case basis. Contact our customer service team to discuss options.

Exchanges

We're happy to exchange your item for a different size, style, or color. To request an exchange:

  1. Follow the return process above and indicate you'd like an exchange
  2. Specify the item you'd like to receive instead
  3. We'll ship your new item as soon as we receive your return
  4. If there's a price difference, we'll refund or charge the difference accordingly

Free Exchanges on Sizing Issues

If you need a different ring size, we'll resize your ring or exchange it for the correct size at no charge (one-time resize per order). Just contact us within 30 days of delivery.

Refund Methods

Refunds are processed to your original payment method:

  • •Credit/Debit Card: Refunds appear within 5-7 business days after processing
  • •PayPal: Refunds appear within 3-5 business days
  • •Cryptocurrency: Refunds issued in the same cryptocurrency at current market value
  • •Bank Transfer: Refunds processed within 7-10 business days

Note: Shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective item, etc.). In such cases, we'll cover all return shipping costs and provide a full refund including original shipping fees.

Damaged or Defective Items

Received a Damaged or Defective Item?

We sincerely apologize if your item arrived damaged or has a manufacturing defect. Contact us immediately, and we'll make it right.

What to Do:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage or defect
  3. Include your order number and a brief description

We Will:

  • •Send a replacement item immediately (if available)
  • •Provide a full refund including shipping costs
  • •Arrange free return shipping for the damaged item
  • •Offer a discount on your next purchase as an apology

Processing Time

Return Inspection: Once we receive your return, our quality team inspects it within 2-3 business days to ensure it meets return eligibility criteria.

Refund Processing: After approval, refunds are processed within 1-2 business days. The time it takes for the refund to appear in your account depends on your payment provider (typically 5-7 business days).

Exchange Shipping: Exchange items are shipped within 1-2 business days of receiving your return.

International Returns

Our 30-day return policy applies to all international orders. However, please note:

  • •Return shipping costs are the customer's responsibility for international returns (unless the return is due to our error)
  • •Customs duties and taxes paid on the original order are non-refundable
  • •We recommend using a tracked and insured shipping method for returns
  • •International returns may take 10-14 business days to process due to customs clearance

Questions About Returns?

Our customer service team is here to help with any return or refund questions.

Email Returns TeamContact Support